Privacy Policy
Last updated: 2025-10-26
1. Introduction
Qutub Hospital is committed to protecting patients’ and data subjects’ personal information in accordance with the Personal Data Protection Law issued under Royal Decree No. (M/19) dated 09/02/1443H, amended by Royal Decree No. (M/148) dated 05/09/1444H, as well as the standards and regulations of the Saudi Data & Artificial Intelligence Authority (SDAIA) and other relevant laws and policies. By using our website or services, you agree to the terms described in this notice.
2. Personal Data Collected and How It Is Used
2.1 Personal data we may collect
- Personal information: name, date of birth, ID/Iqama number, nationality, gender.
- Contact information: address, phone number, email.
- User login information: authentication credentials.
- Technical information: cookies, IP address.
- Geolocation data: subject to user consent when required for certain electronic services.
2.2 How we use your data
- To deliver the required healthcare services.
- Improve our websites and services.
- Notify you of changes to our website or application.
- Communicate with you regarding follow-up care, inquiries, complaints, or feedback.
- For marketing and promotional purposes, including informing you of available healthcare services.
- Enhance the overall quality of our services.
When you browse our website, our hosting systems may automatically collect information about your browsing activity for statistical and performance evaluation purposes. This information does not reveal your identity and is used to improve the content and performance of our website.
3. Data Subject Rights
- Right to be informed: to know how your data is collected, used, and for what purpose.
- Right of access: to request a copy of your personal data.
- Right to rectification: to correct or update inaccurate or incomplete data.
- Right to erasure: to request deletion of your personal data in certain cases, unless retention is legally required.
- Right to withdraw consent: to revoke your consent for data processing at any time, unless restricted by legal or judicial requirements.
4. How We Collect Data
- Directly: through our website, mobile applications, email, telephone, call center, or in-person visits to Qutub Hospital.
- Indirectly: through cookies and similar technologies stored on your device when using our electronic services. Cookies help us recognize you as a unique user, enhance your experience, and analyze usage patterns. You may disable cookies in your browser, but doing so may affect certain service functionality.
5. Children’s Data
To create an account for electronic services, the user must be at least 18 years old. For children under 18, only a parent or legal guardian may register and update the child’s personal data and is responsible for exercising the child’s rights on their behalf.
6. Data Protection and Disclosure
Qutub Hospital is committed to protecting your personal information and will not disclose it without your consent, except as required by law. Disclosure may occur in the following cases:
- For security purposes.
- To comply with other applicable laws.
- To meet judicial requirements.
- To health insurance companies.
- To protect public health or safety.
- To protect an individual’s life or health.
We take strict measures to safeguard your information against unauthorized access, use, disclosure, modification, or destruction. We recommend that you also protect your data by using secure environments, avoiding disclosure over insecure channels, and using updated browsers and antivirus software.
7. Disclaimer
This electronic platform is operated by Qutub Hospital for Rehabilitation and Long-Term Care and is provided for your personal use. By accessing and using this platform, you agree to the terms of this Privacy Notice and the laws of the Kingdom of Saudi Arabia. Your continued use constitutes unconditional acceptance.
8. Data Retention
Your personal data will be retained permanently to meet institutional, legal, regulatory, and operational requirements. Appropriate safeguards will be applied to ensure its security and confidentiality throughout the retention period.
9. Updates to This Privacy Notice
Qutub Hospital reserves the right to amend this Privacy Notice when required, for example, to comply with new laws or regulations. Any updates will be published here and continued use of our services after updates constitutes acceptance of the changes.
10. Contact Us
For any questions, comments, or complaints regarding this Privacy Notice, or to request correction, deletion, or withdrawal of your consent for data processing, please contact us at: